Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, several urgent care appointments are available daily. If these times are not convenient, "drop-off" appointments are also available. A "drop off" means you can bring your pet at a time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to "drop off" sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Please note that we are not able to accommodate non-client pets on an emergency basis in order to better serve our own clients. We advise that you seek the services of your regular veterinarian or an emergency facility should you have an emergency, as they are familiar with you and your pets medical history. 


Prescription Policy

A Veterinarian/Client/Patient Relationship (VCPR) is required for all clients in order to recieve services and obtain prescriptions. In addition, we request that you allow 24 hours for your pets refill prescription medication or food to be completed as products may need to be ordered in or tablets may need to be split. In addition, unfortunately, we are unable to return/refund any dispensed prescription medication due to federal law and liability insurance unless the product is in a sealed package. Prescription diets however are 100% guaranteed and can be returned should your pet not find the food palatable or effective. 

A valid and up to date VCPR exists when all of the following conditions have been met:

1. The veterinarian has assumed the responsibility for making clinical judgements regarding the health of the animal(s) and the need for medical treatment, and the client has agreed to follow the veterinarian's instructions. 
2. The veterinarian has sufficient knowledge of the animal(s) to initiate at least a general or preliminary diagnosis of the medical condition of the animal(s). This means that the veterinarian has recently seen and is personally acquainted with the keeping and care of the animal(s) by virtue of an examination of the animal(s) or by medically appropriate and timely visits to the premises where the animal(s) are kept.  WBAH requires that all animals be examined at minimum on an annual basis for a valid VCPR to be present.
3. The veterinarian is readily available for follow-up evaluation, or has arranged for emergency coverage, in the event of adverse reactions or failure of the treatment regimen.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Interac and cash. Alternatively you can make pre-payments for any routine visit or surgery if requested.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Emergency After Hours Policy

Emergency after hours care is available via Brant Norfolk Veterinary Clinic. They can be reached by phone at 519-720-0753 and are located at 155 Lynden Road in Brantford, Ontario. This clinic is open and staffed during all hours that we are closed.